TERMS AND CONDITIONS

DIRECT CLIENT

(Please read carefully)

General Terms and Conditions of Animal Safari

I. General Terms and Conditions of Travel

1. These Terms and Conditions apply exclusively to Animal safari. (hereafter referred to as “Tour Operator”). Any conditions of the Traveler (hereafter referred to as “Customer”), that are contrary to or deviating from these Terms and Conditions will not be recognized, unless the Tour Operator has agreed expressly to their validity in writing.

These Terms and Conditions of the Tour Operator shall also apply if the Tour Operator continues to carry out the service without reservation in knowledge of the conflicting terms or a deviation from the terms of the Customer.

2. The Tour Operator has the right, with permission from the Customer, to change these Terms and Conditions, providing that the changes in terms are reasonable for the Customer. The alterations shall be deemed to have been approved if the Customer does not object to the alterations within six weeks of receiving the notification of change.

II. APPLICATION AND tour confirmation, PAYMENT

1. The Customer will receive a customized tour offer from the Tour Operator in English (contractual Language), when registering for a tour, the Customer offers to conclude a tour agreement with the Tour Operator orally, by telephone, in writing, by telefax, mail or electronically on the basis of the customized tour offer and these Terms and Conditions. The tour agreement will come into being by the acceptance of the Tour Operator, of which the Customer will be informed by the tour confirmation.

2. After the receipt of the tour confirmation, a down payment of 30 percent of the tour price shall be due and payable which will be off set against the complete tour price. The remainder of the tour price (in terms of shortly booked journeys: the complete tour price) shall be due and payable 30 days before the tour commences. The Customer pays any booked tour by wire transfer or regular bank telegraphic transfer, of which the Tour Operator will inform the Customer about their payment options. Any bank transfer fees will be met by the client.

III. SERVICES PROVIDED; CHANGE OF TRAVEL SERVICES

1. All services implied by the tour agreement can be taken from the list of services contained in the tour description in relation to the information of the individual tour confirmation.

2. If alterations to basic tour operator services becomes necessary after the agreement has been concluded and which were not caused by the Tour Operator contrary to good faith (for example hotel reservations or car rentals), said alterations will only be permitted if they are of the same or better value and do not impair the overall nature of the booked tour.

IV. CANCELLATION BY CUSTOMER

1. The Customer may cancel the tour agreement at any time before the tour begins. The determining moment will be the receipt of the cancellation by the Tour Operator. It is recommended to notify cancellation in writing.

2. If the Customer cancels the tour agreement, the Tour Operator is entitled to require appropriate compensation for all travel services provided and any expenses accrued whose amount is in line with the value of the tour price. The Customer is advised to take out travel cancellation insurance. The Tour Operator may charge the compensation as a lump sum in proportion to the booking price, adjusted according to the Customer’s time of cancellation:

- More than 30 days before date of arrival: Full Refund

- Change your dates for free, up to 7 days prior to arrival

- From 30 days before arrival & no shows: 100% cancellation fee of the total tour

The Customer is free to prove that damage has not been caused at all or is considerably lower than the value calculated as a lump sum.

The Tour Operator reserves the right to charge a higher, individually calculated compensation instead of the standard cancellation fee and shall neutralize and prove in this case the compensation requested by considering any expenses saved and any other possible use of the travel services.